99%
Our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%
54%
Our Engineering teams resolve incidents 54% faster than the industry average.
99%
The Engineering team successfully resolves 99% of issues on the first attempt.
97%
Our Customer Service NPS Score by Clients stands at 97%, reflecting a 30% improvement over the past 12 months.
Our service promise:
- Always Available: We are here for our customers 24/7, 365 days a year.
- Timely Responses: We commit to responding to help requests within agreed timeframes.
- Dedicated Support: Each case is assigned a named analyst who will see it through to resolution.
- Honesty and Transparency: We ensure open communication and regular updates in all interactions.
- Customer-Centric Approach: We prioritize our customers’ interests in everything we do.
- Value Delivery: Our expertise is focused on delivering tangible value.
- Continuous Improvement: We actively use feedback to enhance our services.
- Global Presence: We have offices around the world to support our clients globally
Industries we Support
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